Privacy Policy

YOUR PRIVACY MATTERS

Privacy Policy

This Privacy Policy explains how Gevora Hotel collects, uses, shares and protects your personal information when you visit our website, make a reservation or stay with us. Last updated: 30 September 2026.

1. Who We Are

Gevora Hotel (“Gevora”, “we”, “us” or “our”) operates the hotel located at 101 Sheikh Zayed Road, near Financial Centre Metro Station, Dubai, United Arab Emirates, and this website. We are the data controller responsible for the personal information described in this policy.

We process personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable laws. Where guests are located in other jurisdictions, we also respect the rights granted to them under their local data protection laws.

2. Information We Collect

We may collect the following categories of personal information:

Identity and contact details: name, title, nationality, date of birth, postal address, email address and telephone number.
Identification documents: passport or Emirates ID details, which we are required by UAE law to record at check-in.
Reservation details: dates of stay, room type, rate, number of guests, special requests, meal plans and loyalty or corporate account information.
Payment information: payment card details, billing address and transaction records. Card data is processed by our secure payment providers and is never stored in full on our systems.
Stay preferences: room preferences, dietary requirements, accessibility needs and feedback you provide during or after your stay.
Website and device data: IP address, browser type, device identifiers, pages viewed and the date and time of your visit, collected through cookies and similar technologies.
Communications: the content of enquiries, reviews, newsletter sign-ups and other correspondence you send us, including via WhatsApp, email or our contact forms.
CCTV images: recorded in public areas of the hotel for the safety and security of guests, visitors and staff.

3. How We Use Your Information

We use your personal information to:

Process and manage your reservation, check-in, stay and check-out, and provide the services you request.
Take payment, issue invoices and prevent fraud.
Comply with legal obligations, including guest registration requirements of the Dubai Department of Economy and Tourism and the UAE authorities.
Respond to your enquiries, requests and complaints.
Personalise your experience and remember your preferences for future stays.
Send you offers, newsletters and updates about Gevora Hotel where you have consented or where permitted by law. You may opt out at any time.
Operate, secure and improve our website, and analyse how it is used.
Maintain the safety and security of our property and the people in it.

We rely on one or more of the following legal bases: performance of a contract with you, compliance with a legal obligation, our legitimate interests in running and protecting our business, and your consent where required.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

Service providers who act on our behalf, such as booking engine and channel management providers, payment processors, IT and hosting providers, email and marketing platforms, and analytics providers.
Travel partners such as online travel agencies, travel agents or corporate accounts through which you booked, to the extent needed to manage your reservation.
Government and regulatory authorities where required by law, including guest registration with Dubai tourism and security authorities.
Professional advisers such as auditors, lawyers and insurers, where necessary.
Successors in the event of a merger, acquisition or sale of all or part of our business.

All third parties are required to keep your information secure and to use it only for the purposes for which it was shared.

5. International Transfers

Some of our service providers may be located outside the United Arab Emirates. Where we transfer personal information internationally, we take steps to ensure it receives an adequate level of protection, including using contractual safeguards approved under applicable law.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to make the site work, remember your preferences, understand how visitors use the site and, with your consent, deliver relevant marketing. These may include:

Essential cookies needed for the website and booking engine to function.
Analytics cookies that help us measure and improve website performance.
Marketing cookies used to show you relevant offers on our site and on third-party platforms.

You can control cookies through your browser settings. Disabling some cookies may affect the functionality of the website.

7. How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes described in this policy, including to satisfy legal, accounting, tax and guest registration requirements. Reservation and billing records are typically retained for the period required by UAE law, after which they are securely deleted or anonymised. CCTV footage is retained for a limited period unless required for an investigation.

8. How We Protect Your Information

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. These include secure servers, encryption of data in transit, access controls, staff training and PCI-DSS compliant payment processing. While we work hard to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you have the right to:

Access the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your information where we no longer need it.
Object to, or ask us to restrict, certain processing.
Withdraw your consent at any time where processing is based on consent.
Request a copy of your information in a portable format.
Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.

10. Children

Our website and services are not directed at children under the age of 18. We collect information about children only from a parent or guardian in connection with a reservation, for example to apply our child policy.

11. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, map services and booking partners. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date of the most recent update. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Gevora Hotel
101 Sheikh Zayed Road, Near Financial Centre Metro Station
Dubai, United Arab Emirates
Email: reservations@gevorahotels.com
Telephone: +971 (04) 524 0000

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Privacy Policy

Privacy Policy

1. Who We Are

2. Information We Collect

3. How We Use Your Information

4. Sharing Your Information

5. International Transfers

6. Cookies and Similar Technologies

7. How Long We Keep Your Information

8. How We Protect Your Information

9. Your Rights

10. Children

11. Third-Party Links

12. Changes to This Policy

13. Contact Us